Trainee IT Helpdesk Technician / 1st Line Support

at JobAdd
Location Southampton, United Kingdom
Date Posted 09/10/2020
Category IT
Job Type Freelance

Description

TRAINEE IT HELPDESK TECHNICIAN / 1ST LINE SUPPORT

SOUTHAMPTON

UP TO £19,000

FULL TRAINING + PROGRESSION + MORE

Currently supporting a rapidly expanding business based in Southampton who are seeking a Trainee IT Helpdesk Technician to join their team.

As the Trainee IT Helpdesk Technician, you will be required to manage end users in line with processes set by the business.

If you have sound IT, computer or software knowledge and are looking to join a forward-thinking company who will offer you excellent training and progression, then send your CV in for immediate consideration!

THE TRAINEE IT HELPDESK TECHNICIAN ROLE:

  • You will act as the first point of contact for all customer queries, ensuring that customer calls are answered in line with KPI’s
  • Respond to customer email’s in a timely and professional manner
  • Listening to the customer’s enquiry, before making sure that all faults are expedited in line with customer expectations
  • Manage assigned faults in the 1st Line team members queue within SLA’s
  • Manage WIP’s to ensure pending end user and confirm that clear cases are assigned to relevant teams

THE PERSON:

  • At least 6 months experience within a 1st line support, customer service, call centre or phone-based position is essential
  • Qualifications or degree in IT related discipline is essential
  • Demonstrated understanding of technical troubleshooting and fault finding
  • Excellent communication and listening skills
  • Ability to professionally respond to customers
  • Flexibility to work weekends
  • Ambitious individual with the desire to progress within the company

THE BENEFITS:

  • Up to £19,000
  • 30 days holiday rising by a day for every year of service
  • Birthday off
  • Ongoing training and support
  • Vitality healthcare
  • Free parking on site
  • 2 volunteering days off per year
  • Personal allowance to upskill yourself outside of work

TO APPLY:

Shortlisting is taking place for this role so please send your CV in for immediate consideration

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